Terms & Conditions

This page tells you the terms on which we supply the products (“Products”) listed on our website rockandruddle.com (“our site”) to you. Please read these terms carefully before ordering any Products from our site. By ordering any of our Products, you agree to be bound by these terms.

If you refuse to accept these terms then you will not be able to order any Products from our site.

  1. Information about us

    1. rockandruddle.com is a site operated by Rock & Ruddle Ltd (“we” or “us”). We are registered in England and Wales under company number 7816330 and with our registered office at 63 Sugden Road, London SW11 5EB.
  2. Your status

    1. By placing an order through our site you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.
  3. How the contract is formed between you and us

    1. After placing an order you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us and, if we accept your offer, we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (“the Dispatch Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Dispatch Confirmation, and will be deemed to incorporate these terms.
    2. The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order unless and until the dispatch of such Products has been confirmed in a Dispatch Confirmation.
  4. Right to cancel

    1. You may cancel a Contract at any time within fourteen days beginning on the day after you received the Product. In this case, you will receive a full refund of the price paid for the Product in accordance with clause 8.
    2. To cancel a Contract, you must email us at info@rockandruddle.com and we will then provide you with a Returns Merchandise Authorisation number (“RMA Number”). You must return the Product(s) to us within fourteen days of receiving the RMA Number, in the same condition in which you received them, and in accordance with our Returns Policy. You have a legal obligation to take reasonable care of the Products while they are in your possession.
    3. You will not have any right to cancel a Contract for the supply of any Products made to your specifications or clearly personalised or which by reason of their nature cannot be returned.
    4. This provision does not affect your statutory rights.
  5. Availability and delivery

    1. We offer goods for sale that are in stock and available for dispatch. Occasionally, however, we may be waiting for stock. Consequently you may from time to time be given the possibility of making an advance payment for certain Products. This will ensure that you receive the Product in priority once the stock has been received by us. We will only take advance payments for stock that has been scheduled for delivery to us. Your rights regarding such Products are the same as those for any other Product purchased on our site. In the event that the Products that you have ordered and paid for are unavailable then you will be offered a full refund.
    2. Please note that Products are not reserved for you while they are in your shopping basket.
    3. Delivery takes place when we or our delivery agent leaves the Products at the address that you specified for delivery when you placed the order.
    4. Unless there are exceptional circumstances your order will be fulfilled by the delivery date set out in the Dispatch Confirmation.
  6. Risk and title

    1. The Products will be at your risk from the time of delivery. Ownership of the Products will pass to you at the time of delivery if we have already received full payment of all sums due in respect of the Products, including delivery charges (where applicable). If for any reason we received full payment of all sums due in respect of the Products after delivery, then ownership will only pass to you when we received such payment.
  7. Price and payment

    1. All prices are displayed on our site in Pounds Sterling (£).
    2. The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
    3. These prices include VAT but exclude delivery costs (where applicable), which will be added to the total amount due as set out in our Delivery Guide.
    4. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
    5. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
    6. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and could have reasonably been recognised by you as a mis-pricing.
    7. Payment for all Products must be by credit or debit card. We accept payment by Visa, Visa Debit, Visa Electron and MasterCard.
  8. Our refunds policy

    1. When you return a Product to us:
      1. because you have cancelled the Contract between us within the cooling-off period of fourteen days (see clause 4.1), we will process the refund due to you as soon as possible and, in any case, within 60 days of the day on which you gave notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the Product to you (where applicable). However, you will be responsible for the cost of returning the Product to us (unless stated otherwise in our Returns Policy).
      2. for any other reason (for instance, because you claim that the Product is defective), we will examine the returned Product and, if you are entitled to a refund, will notify you of your refund and your RMA Number via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day on which we confirmed to you via e-mail that you are entitled to a refund. Products for which you are entitled to a refund due to a defect will be refunded in full, including a refund of the delivery charges for sending the Product to you (where applicable) and the cost incurred by you in returning the Product to us (where applicable).
    2. We will usually refund any money received from you by direct bank transfer.
  9. Our liability

    1. We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
    2. Our aggregate liability for losses you suffer as a result of us breaking this agreement, any tort committed by us (including negligence) or our breach of statutory duty is strictly limited to the purchase price of the Product you purchased.
    3. Nothing in these terms limits or excludes in any way our liability (a) for death or personal injury caused by our negligence; (b) under section 2(3) of the Consumer Protection Act 1987; (c) for fraud or fraudulent misrepresentation; or (d) for any matter for which it would be unlawful for us to exclude, or attempt to exclude, our liability.
    4. We are not responsible for indirect or consequential losses, or losses which happen as a side effect of our wrongdoing (whether caused by tort (including negligence), breach of contract or otherwise), including but not limited to (a) loss of income or revenue; (b) loss of business; (c) loss of profits or contracts; (d) loss of anticipated savings; (e) loss of goodwill; or (f) loss of use.
  10. Import duty

    1. If you order Products from our site for delivery outside the UK then they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
    2. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
  11. Written communications

    1. Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
  12. Legal notices

    1. Unless stated otherwise elsewhere in these terms, all legal notices given by you to us must be given to Rock and Ruddle Ltd at 63 Sugden Road, London SW11 5EB. We may give legal notices to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 11. Any legal notice posted by us on our website will be deemed received by you and properly served as soon as it is posted on our website. Any legal notice emailed by us to you will be deemed received by you and properly served 24 hours after being sent. Any legal notice posted by you to us or by us to you will be deemed received by the addressee and properly served three days after the date of posting. In proving the service of any legal notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
  13. Transfer of rights and obligations

    1. The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
  14. Events outside our control

    1. We will not be liable or responsible for any failure to perform, or for any delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
    2. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our commercially reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
  15. Waiver

    1. If we fail to insist upon strict performance of any of your obligations under the Contract or any of these terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default.
    2. No waiver by us of any of these terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12.
  16. Severability

    1. If any of these terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term(s) will, to that extent, be deleted from the remaining terms. The remaining terms will continue to be valid to the fullest extent permitted by law.
  17. Entire agreement

    1. These terms represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
    2. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or to be implied from anything said or written in negotiations between us prior to such Contract, except as expressly stated in these terms.
    3. Neither of us shall have any legal remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently), and the other party’s only remedy in respect of any untrue statement shall be for breach of contract as provided in these terms.
  18. Our right to vary these terms

    1. We have the right to revise and amend these terms from time to time. You will be subject to the policies and terms in force at the time that you order Products from us, unless:
      1. any change to those policies or these terms is required to be made by law or governmental authority. In that case, the change will apply to orders previously placed by you; or
      2. if we notify you of a change to those policies or these terms before we send you the Dispatch Confirmation. In that case, we have the right to assume that you have accepted the change unless you notify us to the contrary within fourteen days of receipt by you of the Products.
  19. Design your own hairbrush images

    1. All artwork submitted will become the property of Rock & Ruddle Ltd as soon as it is received.
    2. In the course of storing your Images, we reserve the right to apply various techniques to make generally accepted improvements to the quality of the Image, such as by:
      • removal of “red-eye”;
      • brightness enhancement; and
      • detail enhancement
    3. We also reserve the right to make changes to Images which are intended to improve their storability, including:
      • Compression;
      • Size reduction and downscaling; and
      • Format conversion.
    4. We strive to retain Images that are of sufficient quality for inclusion in personalised Products, but some loss and modification of detail may be apparent under close examination.
  20. User content and content rules

    1. Images and other material (including textual annotations to and comments on Images) uploaded, posted, contributed, distributed, communicated, transmitted or linked-to by a User on, through or in connection with Rock & Ruddle are treated as “User Content” for the purposes of these Terms. Users must have the right to deal, and the right to authorise us to deal, with their User Content in the ways that they and we use it in connection with the Services or for other purposes referred to in these Terms. You must not upload User Content, or otherwise deal with User Content through Rock & Ruddle, if you do not have the right to do so. Each User shall ensure that his/her User Content, and his/her and our use of it, does not:
      • Infringe anyone’s copyright; in particular, you must ensure that you either own the copyright in an Image that you upload to Rock & Ruddle or that you are fully licensed by the copyright owner to upload the Image and to make any subsequent use of it (such as by including the Image in a Product) or in email and postal communications we send to you);
      • Infringe anyone’s privacy or data protection rights; in particular, you must ensure you have the right to depict any person who appears in an Image that you upload to Rock & Ruddle and to authorise the subsequent use of it (such as by including a depiction of that person in a Product or in email and postal communications we send to you);
      • Infringe any other rights, such as a trade mark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality;
      • Contravene any applicable law (including, without limitation, any criminal law) or regulation;
      • Include anything that is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person;
      • Contain any computer virus, macro virus, Trojan horse, worm, or anything else designed to interfere with, interrupt, or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority, or expropriate any system, data or personal information;
      • Misrepresent the User’s identity in any way or impersonate any person;
      • Include any material containing personally identifying information about another person, such as their real name, address, phone number, or email address, except with the written approval of that person;
      • Contain material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group;
      • Harass, upset, embarrass, alarm or annoy any person;
      • Give the impression that it emanates from Rock & Ruddle, if this is not the case;
      • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse; or

      The above are our Content Rules.

  21. Intellectual property

    1. By uploading, posting, contributing, distributing, communicating or transmitting User Content (including Images), a User expressly grants to us a non-exclusive, royalty-free, irrevocable licence (including the right to grant sub-licences through multiple tiers) to use, reproduce, adapt, distribute and communicate to the public that User Content worldwide through Rock & Ruddle for the purpose of, performing obligations we owe to Users and exercising rights Users grant to us, subject to and in accordance with under these Terms. The licence under this Clause 10 will survive any termination of these Terms or any cancellation, suspension or lapse of the relevant Account. For the avoidance of doubt, the licence under this Clause 10 does not permit us commercially to exploit a User’s Images (or other User Content) by creating and selling our own products bearing the User’s Images (or other User Content) without the User’s consent. Note that we may modify User Content in order to conform it to Rock & Ruddle or the requirements of a Product (such as by cropping Images). You acknowledge that all copyright, trademarks, and other intellectual property rights in and relating to Rock & Ruddle (including, without limitation, User Content associated Users other than you) are owned by, or licensed to, us. No-one may copy, distribute, show in public or create any derivative work from Rock & Ruddle or any of the material which is found on Rock & Ruddle’s website unless properly licensed to do so by us. You are not allowed to use Rock & Ruddle (or to copy or use any material found on Rock & Ruddle) for any commercial purpose other than to conduct the purchase of a Product from Rock & Ruddle. You are not allowed to remove any copyright, trademark or other intellectual property notices contained in material taken from Rock & Ruddle. No-one may use any robot, spider, scraper or other automated means to access Rock & Ruddle’s website for any purpose without our prior express written permission.
  22. No right of cancellation for Personalised Products

    1. Note that the right to cancel a contract and return a Product does not apply to Personalised Products, because they have been made to your specific requirements.  However, for orders of Personalised Products ordered from our website  we allow a 30 minute period during which you can amend your order.
    2. That 30 minutes runs from the appearance of the “Thank you for your order” screen on the Site at the end of the order process; if you wish to avail of this, you must email us at info@rockandruddle.co.uk within the 30 minute period. After this time, the order enters our production workflow and cannot be changed.
  23. Your statutory rights (Personalised and Non-Personalised Products)

    1. In addition to the cancellation rights for Non-Personalised Products (see above), you also have certain statutory rights in respect of both Personalised and Non-Personalised Products.
    2. These include that if the Product you have purchased is faulty, in that it is not as we describe it, of satisfactory quality or reasonably fit for purpose, then within 31 days of the day of its delivery you may exercise the right to a refund.  And within six months of the date of delivery, and again only where the Product is faulty, you are entitled to a replacement, or a refund.
    3. Products should be returned in (or with) their original packaging.
  24. Law and jurisdiction

    1. Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.